Appointment Policy

Cancellations, no-shows, late arrivals.

We understand that life happens, and plans can change. If you’re unable to keep your appointment, we kindly ask that you call us at least 24 hours in advance to reschedule or cancel. This allows us to offer that time to another pet who may be in need of care.

Our veterinary-client-patient relationship is built on trust, respect, and compassion, and we truly appreciate your partnership in helping us care for our patients. To keep visits running smoothly and on time, we send friendly text and email reminders as your appointment approaches.

Late arrival policy

We ask you to arrive 10 minutes before your scheduled appointment time so your pet may benefit from the full exam time. New client and intake forms should be completed in advance to help our medical team prepare for your pet’s visit. We strive to ensure clients and patients are seen in a timely manner and appreciate your on-time arrival. Clients who have 3 or more late arrivals for appointments will be double booked and we will work you in to our schedule. Please expect increased wait times for this. Additional fees will apply.

Cancellation policy

If you need to cancel an appointment, call us 24 hours in advance. If you reach us after business hours, please leave a voicemail. Early cancellation will allow another patient access to timely care.

We appreciate the opportunity to care for your pet and share these expectations upfront so we can best serve our clients and patients with timely care.